{"id":103,"date":"2018-03-23T20:08:18","date_gmt":"2018-03-23T20:08:18","guid":{"rendered":"https:\/\/nau.edu\/transfer-online-connections\/?page_id=103"},"modified":"2026-05-07T22:22:07","modified_gmt":"2026-05-07T22:22:07","slug":"resources","status":"publish","type":"page","link":"https:\/\/legacy.nau.edu\/transfer-online-connections\/resources\/","title":{"rendered":"Resources + FAQs"},"content":{"rendered":"

Resources + FAQs<\/h1>\n\n
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NAU Resources Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Academic calendar<\/a>
\n Advising & mentoring appointment scheduling <\/a>
\n Career Development<\/a>
\n Cline Library<\/a>
\n Counseling<\/a>
\n Financial aid <\/a>
\n Find the books you need for classes <\/a>
\n Office of Graduate and Professional Studies<\/a>
\n Handshake<\/a>
\n Jacks Planner <\/a>
\n My NAU<\/a>
\n Office of Inclusion<\/a>
\n Online tutoring link<\/a>
\n Set up Gmail on phone<\/a>
\n Transfer Credit<\/a>
\n Veteran and Military Services<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Online tools for students Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Get your ID<\/a>– Online & community campus students
\n Google Drive<\/a>
\n How to read your Louie account<\/a>
\n Proctored testing<\/a>
\n Remote Apps<\/a>
\n Software for NAU Students<\/a>
\n VPN<\/a><\/p>\n
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Proctored Tests (via discussion board): For online students who are in the metro Phoenix area, we DO have staff who can proctor exams at the North Valley offices (i17 and Greenway) and East Valley (Mesa).\n
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To schedule an exam proctor contact Kathy Burdick.
\n Kathleen.Burdick@nau.edu<\/a>
\n 928-864-1984<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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NAU Technology Support Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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ITS – Gmail<\/h5>\n
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NAU Gmail info<\/a><\/li>\n
Set up Gmail on your phone<\/a><\/li>\n
Google Gmail Help Forum<\/a><\/li>\n<\/ul>\n
ITS – Tech Time<\/h5>\n
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NAU tech time videos<\/strong><\/a><\/li>\n
Keyboard shortcuts for PC<\/a><\/li>\n
Keyboard shortcuts for Mac<\/a><\/li>\n<\/ul>\n
ITS – Virtual Desktop<\/h5>\n
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NAU direct connection links with instructions:<\/strong>\n\n
Virtual desk<\/a> & remote desktop<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
ITS – Student Contact Information:<\/h5>\n
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Student Tech Center<\/a>
\n 928-523-9294<\/a>
\n Ask-STC@nau.edu<\/a><\/li>\n
Toll-Free number for both:<\/strong> (Domestic and international calls accepted): 888-520-7215<\/a><\/li>\n
Support hours page<\/a>:<\/strong>
\nStudent Technology Center – Our office is open 24\/7 (excluding University holidays) to take questions from students.
\n 928-523-9294<\/a>
\n +1-888-520-7215<\/a> (domestic and international calls accepted)
\n Ask-STC@nau.edu<\/a><\/li>\n<\/ul>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
FAQs<\/h2>\n\n
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I am a future transfer with a lot of questions, where can I go to get that information? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Learn how to transfer to NAU and thrive.<\/a><\/p>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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How do I sign up for Orientation? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Complete online or join us for an in-person orientation<\/a> session.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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After admittance, how do I get in contact with my advisor to enroll? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Complete your Priority Enrollment<\/a> profile online so academic advisors can confirm your transfer credits and build a preliminary schedule for your first semester.<\/p>\n
Use NAU’s Appointment Planner<\/a> to schedule an appointment with your assigned advisor – appointments.nau.edu<\/a><\/p>\n
Learn more about advising<\/a> and our advising policy.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Will I be assigned to a Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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If you are a new online or statewide student, or a new Flagstaff Mountain transfer student, after you are admitted, you will be assigned to a mentor for your first semester at NAU.<\/p>\n
However, we are still available if you want to connect with a person from our team after your first semester, so if you are interested in having a mentor meet with you again, or for the first time this semester, reach out to us at transferconnections@nau.edu<\/a> if you are Flagstaff transfer student, or fill out the Online Mentor Request if you are an online\/statewide student (nau.edu\/transfer-online-connections\/online-mentor-request\/<\/a>)<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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How do I schedule an appointment with my assigned Jacks Online or Transfer Jacks Peer Mentor? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Set up an appointment on the Appointment Planner: appointments.nau.edu<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Can I visit the campus? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes of course! We would love to see you and show you the campus<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I plan to live off-campus in Flagstaff. What resources exist for me? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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We have a webpage that goes through important information about off-campus and commuter living<\/a>. Connect with us if you have more questions!<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Where is the Transfer Lounge? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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The Transfer Lounge is located on the Flagstaff Mountain campus in the University Union Fieldhouse (Building 30) – 2nd Floor – Room 235.<\/p>\n
The Transfer Lounge has a refrigerator, microwave, day lockers to use for 24 hours, TV, a Nintendo Switch to use in the space, four computers, a printer to use with your JacksCard, a charging station, and places to sit down to chat, study, or rest.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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Does Transfer Jacks host any events? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes! For a list of events, please visit our News & Events page: nau.edu\/transfer-online-connections\/news-events\/<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I am bringing a car to NAU, how do I find out about parking permits? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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No matter if you live on campus or off—if you plan to park your car on campus for any reason, you will need to purchase a parking permit. University Transit Services<\/a> has all the information you need.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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What is my tuition rate? Who do I contact about financial aid? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Tuition info<\/a><\/p>\n
Our pledge<\/a> – 4 year guaranteed rate<\/p>\n
Financial Aid<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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What are important deadlines I need to know about? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Important dates such as enrollment, final exams and more can be found on the Registrar’s website<\/a> or on the Student and Departmental Account Services<\/a> page.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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How can I get my Louie password reset? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Reset your Louie password<\/a>.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I am a military veteran. How can I get help? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Yes, NAU is committed to serving veterans and even ranked as the top school for military veterans in Arizona. There are dedicated services to assist you in attending NAU.<\/p>\n
Student Veteran Services<\/a><\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n\n
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I am a student who is also a parent. What resources are available? Accordion Closed<\/span><\/h4>\n <\/span>\n <\/div>\n <\/a>\n
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Our hats are off to you! Going to school while parenting children is tough and we admire your Lumberjack spirit!<\/p>\n
Flagstaff Mountain campus student-parents are encouraged to contact the NAU Early Learning and Development Center<\/a> to learn more about child care options available. NAU student-parents throughout the state are encouraged to review How to Apply for Child Care Assistance | Arizona Department of Economic Security (az.gov)<\/a> to learn more about eligibility for DES Child Care Assistance.<\/p>\n<\/body><\/html>\n\n <\/div>\n<\/div>\n\n
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Contact Transfer & Online Connections<\/h3>\n <\/div>\n
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