{"id":3915,"date":"2018-07-31T11:34:15","date_gmt":"2018-07-31T18:34:15","guid":{"rendered":"https:\/\/nau.edu\/university-policy-library\/?page_id=3915"},"modified":"2026-01-23T19:32:37","modified_gmt":"2026-01-23T19:32:37","slug":"information-technology-incident-management","status":"publish","type":"page","link":"https:\/\/legacy.nau.edu\/university-policy-library\/information-technology-incident-management\/","title":{"rendered":"Information Technology Incident Management"},"content":{"rendered":"<h5>Information Technology<\/h5>\n<h3>Information Technology Incident Management<\/h3>\n<p>As a means of organizing and directing the University\u2019s effective response to observable threats to its Information Technology (\u201cIT\u201d) Resources and systems, this policy establishes roles, responsibilities, and procedures for reporting and managing IT Incidents. Clear directions for responding to IT Incidents increase the University\u2019s ability to mitigate threats, minimize risk of loss or destruction of University Information, and help to restore services more quickly when events do occur. As outlined in this policy, all University Community Members share the collective responsibility to report IT-related concerns to Information Technology Services.<\/p>\n<p><strong>Responsible Executive:<\/strong> <a href=\"https:\/\/legacy.nau.edu\/university-policy-library\/chief-information-officer\/\">Chief Information Officer<\/a><br \/>\n<strong>Responsible Office:<\/strong> <a href=\"https:\/\/legacy.nau.edu\/university-policy-library\/by-responsible-office\/\">Information Security Office<\/a><br \/>\n<strong>Effective Date:<\/strong> October 18, 2018<br \/>\n<strong>Last Revised:<\/strong> August 22, 2022<br \/>\n<strong>Contact:<\/strong>\u00a0Director, Information Security<\/p>\n<h4><a href=\"https:\/\/legacy.nau.edu\/wp-content\/uploads\/sites\/26\/Information-Technology-Incident-Management-Policy.pdf\"><strong>View the Policy<\/strong><\/a><\/h4>\n<h4><a href=\"https:\/\/legacy.nau.edu\/wp-content\/uploads\/sites\/26\/Information-Technology-Incident-Response-Procedure.pdf\">View the Procedure &#8211; Revised: 1\/23\/2026<\/a><\/h4>\n<p>&nbsp;<\/p>\n<h5>Keywords:<\/h5>\n<p style=\"padding-left: 30px;\">Information security<br \/>\nInformation Security Committee<br \/>\nInformation Security Office<br \/>\nInformation Security Officer<br \/>\nUniversity Information<\/p>\n<!-- shortcode-right-column -->\n<div class=\"shortcode-right-column\" >\n    <div class=\"shortcode-right-column__container\"><\/p>\n<p><strong>All NAU community members are required to immediately report any IT security issue, such a suspected or actual release of University data or a breach of University IT resources, devices, or systems. Dial 928-523-1511 to make a report.<\/strong><\/p>\n<hr \/>\n<p><a href=\"https:\/\/in.nau.edu\/its\/info-security-program\/\">Information Security Program<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Information Technology Information Technology Incident Management As a means of organizing and directing the University\u2019s effective response to observable threats to its Information Technology (\u201cIT\u201d) Resources and systems, this policy establishes roles, responsibilities, and procedures for reporting and managing IT Incidents. Clear directions for responding to IT Incidents increase the University\u2019s ability to mitigate threats, [&hellip;]<\/p>\n","protected":false},"author":120,"featured_media":3416,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ring_central_script_selection":""},"acf":[],"_links":{"self":[{"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/pages\/3915"}],"collection":[{"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/users\/120"}],"replies":[{"embeddable":true,"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/comments?post=3915"}],"version-history":[{"count":3,"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/pages\/3915\/revisions"}],"predecessor-version":[{"id":11364,"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/pages\/3915\/revisions\/11364"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/media\/3416"}],"wp:attachment":[{"href":"https:\/\/legacy.nau.edu\/university-policy-library\/wp-json\/wp\/v2\/media?parent=3915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}